Feedback

Developed by UDS

This add-on is designed for collecting feedback from customers. Customers are suggested to rate the service and leave feedback on the mobile app after each purchase. Feedback is displayed only in the admin panel. All information is saved in one place to better understand the problems of customers, as well as track the quality of employees’ work. More information in the UDS Help Center .

RatesReviewsFeedbackService qualityRating

Scope:

  • Rating is a five-star company rating that helps to understand how customers treat the company.
  • Feedback is text messages from customers to be processed: to thank customers or smooth unfortunate situations down.
  • Automatic replies are responses to each rate sent automatically if there is no time or opportunity to promptly reply to customers.

Associated add-ons